Tuesday, October 01, 2013

Engaged From The Heart

Here’s a thought I recently saw on Twitter.
People are sick and tired of managers and business analysts taking about efficiency, waste, and compliance.  They want to be engaged from the heart.
-Jeremy Scrivens
It is virtually impossible to work for a large corporation and not hear about efficiency, waste, and compliance.  Inefficiency, waste, and being out of compliance can translate into millions of dollars of lost profit.  This is not pocket change.  How can we care about these necessities of modern business and still be “engaged from the heart”.  Many people, especially in the workplace, are driven by their intellect.  Others, less conspicuous, are driven by their hearts.  Generally the intellect driven people are focused on the bottom line, profits, compliance, technology, and staying competitive.  The heart driven people are usually more concerned about the needs of the customers and employees.  How can we balance these two needs?  A company that doesn’t care will eventually go out of business.  A company that cares too much, to the point of being impudent about basic business decisions, will also go out of business.  We need a balance of the intellect and the heart.  There is no doubt in my mind that my company has some of the smartest people in the world.  We also have some of the most caring people in the world.  Having said this, I think we place too much emphasis on numbers based performance over caring which is more challenging to measure.  Somehow we need to gauge how much our associates, and especially our leaders, are “engaged from the heart”.  We need to take care of business or we will have no business.  However, we also need to develop some authentic practices that promote the engagement of the heart within our business practices.  We need to place as much value on caring as we do on productivity.  Everyone has been evaluated at one time or another over numbers.  Have any of us ever been evaluated on how much we care and how much we are engaged from the heart?   

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